Comments on: Customer Feedback Regarding RC Willey Furniture Delivery http://stevejenkins.com/blog/2010/02/customer-feedback-regarding-rc-willey-furniture-delivery/ Tech articles, product reviews, and other geeky stuff. Thu, 09 Feb 2012 06:56:24 +0000 hourly 1 By: Vicki Bates http://stevejenkins.com/blog/2010/02/customer-feedback-regarding-rc-willey-furniture-delivery/comment-page-1/#comment-1934 Vicki Bates Sat, 26 Jun 2010 20:28:38 +0000 http://stevejenkins.com/blog/?p=388#comment-1934 Steve, On the bright side, the girls will look back fondly on the time you spent working together to set things right. You set a great example. Steve,
On the bright side, the girls will look back fondly on the time you spent working together to set things right. You set a great example.

]]> By: Adam Young http://stevejenkins.com/blog/2010/02/customer-feedback-regarding-rc-willey-furniture-delivery/comment-page-1/#comment-1164 Adam Young Thu, 04 Mar 2010 22:15:12 +0000 http://stevejenkins.com/blog/?p=388#comment-1164 Mike and Steve, One of our main focuses at RC Willey is on customer satisfaction. We want to make sure that each customer is happy with their decision in making a purchase with us. This should begin from the moment you step in the store and continue until you have the product in your home. Unfortunately, problems do happen. That's where we will find a way to make it right. So to answer your question, yes we would have. As soon as we are aware of an issue, we will address the problem to make it right. Adam Mike and Steve,

One of our main focuses at RC Willey is on customer satisfaction. We want to make sure that each customer is happy with their decision in making a purchase with us. This should begin from the moment you step in the store and continue until you have the product in your home. Unfortunately, problems do happen. That’s where we will find a way to make it right. So to answer your question, yes we would have. As soon as we are aware of an issue, we will address the problem to make it right.

Adam

]]> By: Adam Young http://stevejenkins.com/blog/2010/02/customer-feedback-regarding-rc-willey-furniture-delivery/comment-page-1/#comment-1163 Adam Young Thu, 04 Mar 2010 22:02:49 +0000 http://stevejenkins.com/blog/?p=388#comment-1163 Steve, I'm the community/online reputation manager for RC Willey. Let me start by apologizing once again for the inconvenience that was caused in this situation. I would also like to apologize for our delivery drivers being unprofessional and complaining the whole time. I'm glad that both Joanne and Larry have been communicating with you during this process. I hope that everything has been taken care of and that you and your girls are happy with the doll house bed. Let me know if I can do anything else for you. Adam Steve,

I’m the community/online reputation manager for RC Willey. Let me start by apologizing once again for the inconvenience that was caused in this situation. I would also like to apologize for our delivery drivers being unprofessional and complaining the whole time. I’m glad that both Joanne and Larry have been communicating with you during this process. I hope that everything has been taken care of and that you and your girls are happy with the doll house bed. Let me know if I can do anything else for you.

Adam

]]> By: Mike Fleischer http://stevejenkins.com/blog/2010/02/customer-feedback-regarding-rc-willey-furniture-delivery/comment-page-1/#comment-1157 Mike Fleischer Thu, 04 Mar 2010 00:41:29 +0000 http://stevejenkins.com/blog/?p=388#comment-1157 Do you think they would have responded so quickly and nicely if you were a first time customer? Do you think they would have responded so quickly and nicely if you were a first time customer?

]]> By: Jennifer Mayfield http://stevejenkins.com/blog/2010/02/customer-feedback-regarding-rc-willey-furniture-delivery/comment-page-1/#comment-1103 Jennifer Mayfield Sat, 27 Feb 2010 21:20:32 +0000 http://stevejenkins.com/blog/?p=388#comment-1103 Steve, My ears prick up when I hear anything about bad customer service. After managing at Nordstrom for 7 years I know the impact letters like this should have on employee performance and productivity. Hopefully you will receive a timely response from RC Willey, I am curious to see how this is handled. BTW...way to go with the sweet bed...home run for Dad! Jenni Steve,

My ears prick up when I hear anything about bad customer service. After managing at Nordstrom for 7 years I know the impact letters like this should have on employee performance and productivity. Hopefully you will receive a timely response from RC Willey, I am curious to see how this is handled.

BTW…way to go with the sweet bed…home run for Dad!

Jenni

]]> By: Kevin Jensen http://stevejenkins.com/blog/2010/02/customer-feedback-regarding-rc-willey-furniture-delivery/comment-page-1/#comment-1102 Kevin Jensen Sat, 27 Feb 2010 17:16:09 +0000 http://stevejenkins.com/blog/?p=388#comment-1102 Steve, You should have had me and my "crew" of workers come assemble it. I guarantee Henry and George would have complained much less ;-) Seriously though this is the beauty of the internet. Not only does RC Willey now need to make it right with you to keep you as a loyal customer, but their response to you will affect their relationship with many others as they read this. Nice... Kevin Steve,

You should have had me and my “crew” of workers come assemble it. I guarantee Henry and George would have complained much less ;-)

Seriously though this is the beauty of the internet. Not only does RC Willey now need to make it right with you to keep you as a loyal customer, but their response to you will affect their relationship with many others as they read this. Nice…

Kevin

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