Here’s a copy of an email I just sent (on Feb 11, 2012) to the customer service email address and my salesperson at Bedroom Furniture Discounts, from whom my wife and I recently purchased new bedroom furniture. They were fantastic to work with on the sales side, but I think they may be using the [...]
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I shop at the Home Depot. A lot. And, as I do with absolutely every purchase possible, I used to always pay with my American Express Centurion Card (Membership Rewards points + hassle-free purchase protection). And, every time, as I’m sure Home Depot’s company policies dictate, the cashier would ask “Would you like to save 10% by [...]
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(The following is an email I just sent to the contact address on http://jiffylubeutah.com/) SUBJECT: Feedback for Jiffy Lube #2892 To Whom it May Concern: The purpose of this email is to inform you of my experience at one of your Utah Jiffy Lube locations on May 16, 2011. After picking my daughter up from school, we [...]
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I’ve had a sick Xbox 360, flashing the dreaded Red Ring of Death (RRoD), sitting in my Utah office for almost a year now. I’d replaced it with an Xbox 360 Elite, and since I’m only in this office for a few days each month, I didn’t feel a rush to get it fixed. But [...]
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I’m about to violate one of the self-imposed rules of this blog and talk about some business principles for a minute, only because the business move I saw yesterday was so awesome I just had to share it.
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One of my favorite movie lines is from the 2001 movie Bandits, starring Bruce Willis and Billy Bob Thornton. Billy Bob plays a neurotic genius who, at one point in the movie, states “You know the hardest thing about being smart? I always pretty much know what’s going to happen next. There’s no suspense.” So at [...]
READ MORE »I’m typing this blog post on a borrowed computer while I wait at the Salt Lake City airport. It’s entitled: “Today Sucks.” The sucking started when I was awakened at 4:00am by the alarm panel in my Utah house beeping every few seconds to report a communications error (like a smoke alarm with a dead battery, but [...]
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I attended a funeral yesterday for the father of a lifelong friend of my wife, Gerald “Mac” McManus. Mac was buried at Tahoma National Cemetary with full military honors after more than two decades of active duty in the United States Air Force, including service in Vietnam and Korea. I didn’t know Mac very well, but [...]
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(The following is a letter emailed to RC Willey Customer Service on February 27, 2010) To Whom it May Concern, I have been an RC Willey customer for many years. Since buying a six-bedroom vacation home in Utah a few years ago, I have purchased over (X) dollars in furniture and electronics from your Orem RC [...]
READ MORE »This is a video of my presentation as part of the BYU Business School’s Entrepreneur Lecture Series on January 11, 2010. Normally, I’d wear a tie, bring PowerPoint slides, and try to inspire the kids into being entrepreneurs. This time, I took a slightly different approach.
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