customer service

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Warning: this blog post contains a link to explicit lyrics. Perhaps a similar warning should have been posted on the door of the Covington, WA Starbucks I visited on Friday, January 29, 2016. Even though I’m not a coffee drinker, I’m a fan of Starbucks’ food, their non-coffee drinks, and their […]

Rant: Explicit Lyrics Warning Label Needed at Starbucks?

This entry was posted in Rants and Raves and tagged Chris Brown customer service lyrics rant Sean Kingston Starbucks Wiz Khalifa on by (updated 3205 days ago)
Final assembled grill 18
I’ve been a “big stainless steel natural gas” barbeque grill guy for a long time. I’ve owned everything from entry-level Nexgrill units, to mid-level KitchenAid grills, all the way up to the big-daddy Viking grills. So this past Saturday, when my wife and I hit our local Costco, our intent was […]

Product Review: Traeger BBQ 400 Select

This entry was posted in Product Reviews and tagged BBQ BBQ 400 customer service product review Traeger Traeger Select warranty wood pellet grill on by (updated 3768 days ago)
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Fair is fair. When a company gets it wrong, I blog about it. When a company gets it right, I also blog about it. This week, a couple of companies got it right. The first company is Grohe, makers of high-end kitchen and bath products. They have the rare distinction […]

Rave: Grohe & Insinkerator Customer Service

This entry was posted in DIY Rants and Raves and tagged customer service faucet Grohe InSinkErator insta-hot instant hot water kitchen rave replace warranty on by (updated 3930 days ago)
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Water was pooling under our “backup” fridge in my garage, and so I figured something must broken with its refrigeration. However, when I pulled the fridge away from the wall to check things out, I discovered that the source of the water wasn’t the fridge… it was the shower faucet […]

Rave: Turns out Moen’s Customer Service is Just as Good ...

This entry was posted in DIY Rants and Raves and tagged 1225 customer service Kohler leak Moen plumbing replacement on by (updated 3795 days ago)
Mangroomer Customer Service Rocks 1
What do flashlight manufacturer Maglite, bathroom fixture maker Kohler, and manscaping maven Mangroomer have in common? Awesome customer service, that’s what. All three companies have impressed me in the past week with top-notch customer service. Maglite Rave First, I noticed last week that one of my C-cell Maglite flashlights was […]

Rave: Maglite, Kohler, and Mangroomer Customer Service

This entry was posted in Rants and Raves and tagged customer service Kohler Maglite Mangroomer rave on by (updated 4268 days ago)
Blueline PowerCost Monitor Facebook Post 5
Initially, I had intended this post to be one of my “rant” posts. In fact, I’d already written it in my head after a frustrating day of wrestling with a combination of badly-behaved piece of network hardware and unhelpful front-line tech support personnel. Regular followers of my blog are familiar […]

Rave: Blueline Innovations Customer Service

This entry was posted in Home Theater & Automation Rants and Raves Technology and tagged Blueline customer service Facebook MyEragy PeoplePower PowerCost Monitor rave tech support WiFi WiFi Gateway on by (updated 4277 days ago)
Navigation Disc 1
I called the Cadillac toll-free customer service number earlier today, and a pleasant-sounding voice identifying himself as “Christopher” answered. I could tell from his accent and demeanor that he was Filipino (later in the call, when I told him that I’d been to the Philippines often on business, he confirmed that he […]

Rave: Cadillac Customer Service is Alive and Well

This entry was posted in Cars Rants and Raves and tagged Cadillac customer service Escalade free disc nav disc nav disk navigation Philippines on by